Complianz GDPR Cookie Consent

I had a problem with the display of the cookie banner after switching languages in the store manually. The complianz team looked at the problem and as soon as their technical team got involved, they were able to resolve the issue. Now the app works as expected. Thanks!

As other users have already mentioned several times here, the app is nothing but trouble. Support is not very helpful, and we as customers have to fix the problems caused by the update from the Complianz team. That's pretty bold.

Technical support can only help if you sign an agreement and download the Metafield Guru app (?!), which I find very dubious overall. Other apps are able to solve such problems via developer access.

If the team does not contact us with an alternative solution after this review, we will delete the app and use another one.

We experienced recurring problems with this app.

One major issue: the cookie banner went offline for a long time because an update was supposed to be triggered manually. Unfortunately, there was no notification about this – you only see it if you actively open the app. This meant our tracking was not working properly for a long time.

Another frustration: technical support is only possible via installing a separate support app. This is very unusual compared to other Shopify apps, where normal backend access is sufficient.

The final straw (and the reason we uninstalled the app): without making any changes in our shop, the cookie banner simply disappeared. It had been active in the settings, yet suddenly our Klaviyo newsletter signup forms were no longer visible in the shop. After some digging, we discovered it was caused by the cookie banner app. As a result, Google Ads performance also dropped drastically since no data was being sent.

In summary, this app caused us significant business damage, and we cannot recommend it.